How do I contact Marqly support?

Email support@marqly.com — that’s the direct line for account questions, billing issues, bug reports, feature requests, and partnership inquiries. For self-serve answers, the help center at help.marqly.com covers setup and how-to guides. Those are the two support channels: the help center when you’d rather find the answer yourself, email when the question needs a human.

What to put in your email

Three things speed everything up: the email address on your Marqly account, what you were trying to do, and what happened instead. Screenshots help more than descriptions. If it’s a bug — something broken rather than something confusing — there’s a short checklist worth following in how to report a bug, including which version details to attach.

Billing questions go to the same place

Subscription changes, payment problems, and refund requests are all handled through support@marqly.com. Two of the most common are already written up: how to cancel your subscription and can I get a refund. Include the account email in billing messages — it’s how your subscription gets located.

Feature requests are welcome

Support isn’t just for problems. If Marqly almost fits your workflow but not quite, a two-line email describing the gap genuinely informs what gets built next. Concrete beats abstract: “I save 30 papers a week and need X” is far more useful than “you should add X.”

Where Marqly posts updates

Product updates land on X at @getmarqly. That’s the channel to watch for new features and changes — support email is for conversations, not announcements.

A practical note on email: the quality of the first message sets the pace of the whole exchange. A well-written one — account email, context, screenshot — usually gets everything resolved in a single round trip instead of three.